FAQ

Frequently asked questions about orders, shipping, and more.

How do I track my order?

Once your order ships, you will receive an email with a tracking number. You can also check order status in your account under Orders.

What is your return policy?

You may return unworn items with original tags within 14 days of delivery. See our Returns page (/returns) for full details.

How long does shipping take?

Domestic orders arrive in 3-5 business days (standard) or 1-2 days (express). International orders take 7-14 business days. See Shipping (/shipping) for details.

Do you ship internationally?

Yes, we ship worldwide. Customs duties and taxes are the responsibility of the buyer.

How can I contact support?

Email us at pingastudios.co@gmail.com and we'll respond within 24-48 hours.

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